Your Privacy Matters to Us

At RedeDose, we believe in transparency and fairness — not just in our pricing, but in how we handle your personal information. This Privacy Policy explains what data we collect, why we collect it, and how we protect it.

1. Introduction

RedeDose™ (“we,” “our,” “us,” or “Company”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

  • Visit our website at www.rededose.com (the “Site”)
  • Purchase our over-the-counter medication products
  • Subscribe to our newsletter or marketing communications
  • Contact our customer service team
  • Interact with us on social media

Please read this Privacy Policy carefully. By using our Site or purchasing our products, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Site or services.

2. Information We Collect

We collect several types of information from and about users of our Site and services.

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

  • Make a Purchase: Name, email address, billing address, shipping address, phone number, payment information
  • Create an Account: Username, password, email address, name
  • Subscribe to Newsletter: Email address, name (optional), preferences
  • Contact Customer Service: Name, email, phone number, order information, inquiry details
  • Participate in Surveys or Promotions: Any information you choose to provide
  • Leave Product Reviews: Name (or username), review content, rating

2.2 Payment Information

We use third-party payment processors (such as Stripe, PayPal, or Square) to process payments. We do not directly collect or store your full credit card information. Payment processors collect:

  • Credit/debit card number
  • Expiration date
  • CVV/security code
  • Billing address

Please refer to your payment processor’s privacy policy for information on how they handle your payment data.

2.3 Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing behavior:

  • Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet)
  • Usage Data: Pages visited, time spent on pages, links clicked, referring website, search terms used
  • Location Data: Approximate geographic location based on IP address
  • Cookies and Similar Technologies: See Section 6 for details

2.4 Information from Third Parties

We may receive information about you from third parties, including:

  • Analytics Providers: Google Analytics, Facebook Analytics
  • Advertising Networks: Facebook, Google Ads, Instagram
  • Social Media Platforms: If you interact with us on social media

Marketing Partners: If you come to us through a referral or affiliate program

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Order Processing and Fulfillment

  • Process and complete your purchase transactions
  • Send order confirmations and shipping notifications
  • Manage returns, refunds, and exchanges
  • Verify your identity and prevent fraud

3.2 Customer Service

  • Respond to your questions, comments, and requests
  • Provide customer support and troubleshooting
  • Handle complaints and resolve disputes
  • Send important notices about changes to our terms, policies, or services

3.3 Marketing and Communications

  • Send promotional emails about new products, special offers, and company news (with your consent)
  • Provide personalized product recommendations
  • Conduct surveys and gather feedback
  • Invite you to participate in promotions, contests, or sweepstakes

3.4 Website and Service Improvement

  • Analyze how users interact with our Site
  • Improve our website design, functionality, and user experience
  • Develop new products and services
  • Conduct research and analytics

3.5 Advertising and Marketing Analytics

  • Display targeted advertisements on third-party websites and platforms
  • Measure the effectiveness of our advertising campaigns
  • Understand our customer demographics and preferences
  • Retarget visitors who have shown interest in our products

3.6 Legal Compliance and Protection

  • Comply with applicable laws, regulations, and legal processes
  • Enforce our Terms and Conditions and other agreements
  • Protect the rights, property, and safety of RedeDose, our users, and the public
  • Detect, prevent, and address fraud, security issues, or technical problems

4. How We Share Your Information

We may share your personal information in the following circumstances:

4.1 Service Providers and Business Partners

We share information with third-party service providers who perform services on our behalf:

Service Provider Type Purpose Examples
Payment Processors Process credit card and payment transactions Stripe, PayPal, Square
Shipping Carriers Deliver your orders USPS, FedEx, UPS
Email Service Providers Send marketing emails and transactional messages Mailchimp, Klaviyo, SendGrid
Analytics Providers Analyze website traffic and user behavior Google Analytics, Hotjar
Advertising Platforms Display targeted ads Facebook Ads, Google Ads, Instagram
Customer Service Tools Provide customer support Zendesk, Intercom, Help Scout
Website Hosting Host and maintain our website Shopify, AWS, WP Engine

These service providers are contractually obligated to use your information only for the purposes we specify and to protect your data.

4.2 Business Transfers

If RedeDose is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Site before your information becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Subpoenas, court orders, or other legal processes
  • Requests from government agencies or law enforcement
  • Legal obligations to protect our rights, property, or safety
  • Enforcement of our Terms and Conditions

4.4 With Your Consent

We may share your information with third parties when you give us explicit permission to do so.

We Do NOT Sell Your Personal Information

RedeDose does not sell, rent, or trade your personal information to third parties for their marketing purposes. Any sharing of data is strictly for the operational purposes described in this policy.

5. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information:

5.1 Rights Available to All Users

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to certain exceptions)
  • Opt-Out of Marketing: Unsubscribe from marketing emails at any time by clicking the “unsubscribe” link
  • Object to Processing: Object to certain types of processing of your information
  • Data Portability: Request a copy of your data in a portable format

5.2 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

  • Email: support@rededose.com
  • Phone: ‪(978) 219-6707‬

We will respond to your request within 30 days (or as required by applicable law). To protect your privacy, we may need to verify your identity before processing your request.

5.3 Opt-Out of Marketing Communications

You can opt out of receiving promotional emails by:

  • Clicking the “unsubscribe” link at the bottom of any marketing email
  • Logging into your account and updating your communication preferences
  • Emailing us at privacy@rededose.com

Note: Even if you opt out of marketing emails, we will still send you transactional emails related to your orders and account.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site.

6.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences and improve your browsing experience.

6.2 Types of Cookies We Use

Cookie Type Purpose Examples
Essential Cookies Necessary for the website to function properly Shopping cart, login sessions, security
Analytics Cookies Help us understand how visitors use our site Google Analytics, page views, bounce rate
Marketing Cookies Track your activity to show relevant ads Facebook Pixel, Google Ads, retargeting
Preference Cookies Remember your settings and preferences Language, location, display settings

6.3 Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages:

  • Google Analytics: Analyzes website traffic and user behavior
  • Facebook Pixel: Tracks conversions and enables targeted advertising
  • Google Ads: Measures ad performance and enables retargeting

6.4 How to Control Cookies

You can control and manage cookies in several ways:

  • Browser Settings: Most browsers allow you to refuse cookies or delete existing cookies. Consult your browser’s help menu for instructions.
  • Opt-Out Tools:

Note: Disabling cookies may affect the functionality of our Site. Some features may not work properly if cookies are disabled.

7. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it.

7.1 Security Measures

  • Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS (Secure Sockets Layer / Transport Layer Security)
  • Secure Payment Processing: We use PCI-DSS compliant payment processors (Stripe, PayPal) that meet industry standards for credit card security
  • Access Controls: Only authorized employees and service providers have access to personal information, and only on a need-to-know basis
  • Regular Security Audits: We conduct regular security assessments and vulnerability testing
  • Secure Servers: Our servers are protected by firewalls and other security measures
  • Password Protection: User accounts are protected by encrypted passwords

7.2 Your Responsibility

You also play a role in protecting your information:

  • Choose a strong, unique password for your account
  • Do not share your password with others
  • Log out of your account when using shared or public computers
  • Keep your contact information up to date
  • Report any suspicious activity to us immediately

Important: While we use industry-standard security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

7.3 Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will:

  • Notify you via email within 72 hours (or as required by law)
  • Provide details about what information was compromised
  • Explain what steps we’re taking to address the breach
  • Offer guidance on how you can protect yourself

8. Health Information and Medical Privacy

RedeDose sells over-the-counter (OTC) medications. Here’s what you should know about health-related information:

8.1 We Do NOT Collect Protected Health Information (PHI)

Unlike prescription medications, OTC medications do not require us to collect your medical history or protected health information. We do NOT:

  • Ask for your medical conditions or diagnoses
  • Require prescriptions or doctor information
  • Collect health insurance information
  • Maintain medical records
  • Share your purchase history with healthcare providers or insurers

8.2 HIPAA Does Not Apply

Because RedeDose sells OTC medications directly to consumers without collecting protected health information, we are not a “covered entity” under the Health Insurance Portability and Accountability Act (HIPAA). HIPAA protections do not apply to our services.

8.3 Purchase Information May Reveal Health Data

While we don’t directly collect health information, your purchase history may indirectly reveal information about your health needs (e.g., buying pain relievers may suggest you have headaches). We protect this information by:

  • Not selling or sharing your purchase history with third parties for their marketing purposes
  • Not sharing your order details with social media platforms or advertising networks beyond aggregate, anonymized data
  • Limiting employee access to order information on a need-to-know basis

8.4 FDA Adverse Event Reporting

If you experience an adverse reaction to one of our products and report it to us, we may be required by FDA regulations to report this information to the FDA. Such reports may include:

  • Product information (name, lot number)
  • Description of the adverse event
  • Your contact information (if you provide it)

These reports help ensure product safety and are required by federal law.

9. Children’s Privacy

RedeDose products are intended for adults ages 18 and older. We do not knowingly collect personal information from individuals under 18 years of age.

9.1 Age Restriction

  • Our Site and products are not directed to children under 18
  • We do not knowingly collect information from minors
  • If you are under 18, please do not use our Site or provide any personal information

9.2 Parental Rights

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at Support@rededose.com. We will delete such information from our records.

9.3 COPPA Compliance

We comply with the Children’s Online Privacy Protection Act (COPPA). If we discover we have collected information from a child under 13, we will delete it immediately.

10. Third-Party Links and Services

Our Site may contain links to third-party websites, services, or applications that are not operated by RedeDose.

10.1 Third-Party Websites

We are not responsible for the privacy practices of third-party websites. When you click on a link to a third-party site, you are leaving our Site and are subject to that site’s privacy policy. We encourage you to review the privacy policies of any third-party sites you visit.

10.2 Social Media

Our Site may include social media features (e.g., Facebook “Like” button, Twitter “Tweet” button). These features may collect your IP address, page you’re visiting, and set cookies. Your interactions with these features are governed by the privacy policies of the companies providing them.

10.3 Third-Party Service Providers

We work with trusted third-party service providers (listed in Section 4). Each provider has its own privacy policy governing how they use your information. We recommend reviewing their policies:

11. International Users

RedeDose is based in the United States. If you access our Site or use our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

11.1 Data Transfers

By using our Site or services, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

11.2 European Union (EU) and United Kingdom (UK) Users

If you are located in the EU or UK, you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to access your personal data
  • Right to rectification (correction) of inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

Our legal basis for processing your data includes:

  • Contract performance: Processing necessary to fulfill your order
  • Consent: You have given explicit consent (e.g., for marketing emails)
  • Legitimate interests: Our business needs that don’t override your rights (e.g., fraud prevention, website improvement)
  • Legal obligation: Compliance with applicable laws

11.3 Canadian Users (PIPEDA)

Canadian residents have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to access and correct personal information we hold about you.

12. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

12.1 Retention Periods

Data Type Retention Period Reason
Account Information Duration of account + 3 years after closure Legal compliance, fraud prevention
Order History 7 years after purchase Tax compliance, warranty claims, returns
Marketing Consent Until you opt out + 30 days Honoring your preferences
Customer Service Records 3 years after last contact Quality assurance, legal compliance
Website Analytics 26 months (Google Analytics default) Understanding user behavior

12.2 Deletion Requests

If you request deletion of your data, we will delete or anonymize it, except where we are required to retain it by law (e.g., for tax purposes, legal disputes, or fraud prevention).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

13.1 How We Notify You

When we make changes to this Privacy Policy, we will:

  • Update the “Last Updated” date at the top of this page
  • Post the new Privacy Policy on our Site
  • For material changes, send you an email notification (if we have your email address)
  • For significant changes, display a prominent notice on our homepage

13.2 Your Continued Use

Your continued use of our Site or services after we post changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please stop using our Site and services and contact us to close your account.

13.3 Review Regularly

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. State-Specific Privacy Rights

Residents of certain U.S. states have additional privacy rights under state law.

14.1 California Residents (CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the following rights:

Your California Privacy Rights:

  • Right to Know: Request disclosure of what personal information we collect, use, disclose, and sell
  • Right to Delete: Request deletion of your personal information (subject to exceptions)
  • Right to Opt-Out of Sale: We do NOT sell personal information, but you can still exercise this right
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
  • Right to Correct: Request correction of inaccurate personal information
  • Right to Limit Use of Sensitive Personal Information: Request limits on use of sensitive data

Categories of Personal Information We Collect (California Disclosure):

  • Identifiers (name, email, address, IP address)
  • Commercial information (purchase history, payment method)
  • Internet/electronic activity (browsing history, interactions with our Site)
  • Geolocation data (approximate location from IP address)
  • Inferences (preferences, characteristics, behavior)

How to Exercise Your California Rights:

  • Email: Support@rededose.com (Subject: “California Privacy Request”)
  • Phone: [Toll-Free Number] (reference “CCPA Request”)
  • Mail: RedeDose CCPA Compliance, [Address]

We will verify your identity before processing your request and respond within 45 days (or notify you if we need an extension).

“Shine the Light” Law: California residents can request information about our disclosure of personal information to third parties for direct marketing purposes. Contact us at the address above.

14.2 Virginia, Colorado, Connecticut, and Utah Residents

If you are a resident of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), or Utah (UCPA), you have similar rights to California residents, including:

  • Right to access your personal data
  • Right to delete your personal data
  • Right to correct inaccuracies
  • Right to opt out of targeted advertising and sale of data
  • Right to data portability

How to Exercise Your Rights: Contact us at privacy@rededose.com with your state in the subject line.

14.3 Nevada Residents

Nevada residents can opt out of the sale of their personal information. We do not sell personal information, but you can still submit a request by emailing Support@rededose.com with “Nevada Opt-Out” in the subject line.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

RedeDose Privacy Team

Email: Support@rededose.com
(We aim to respond within 48 hours)

Phone: ‪(978) 219-6707‬
(Monday-Friday, 9am-5pm EST)

Customer Service: support@rededose.com

For Specific Requests:

  • Data Access/Deletion Requests: Subject line “Privacy Rights Request”
  • California CCPA Requests: Subject line “California Privacy Request”
  • Marketing Opt-Out: Click “unsubscribe” in any marketing email or email Support@rededose.com

Security Concerns: Support@rededose.com